Our Client Policies

New Clients:

We kindly request that all new clients complete the 'new client form' and submit any past veterinarian records for any pets to be examined. These documents can be submitted either electronically or physically, but they need to be received at least 24 hours before your scheduled appointment.

This ensures we have adequate time to update your pet's records and gather necessary information about their health history. In doing so, we can provide the best and most informed care for every patient.

Please note that if we don't receive these documents within the 24-hour time frame before your appointment, we will need to reschedule your appointment.

Appointment requirements:

We ask that you arrive early for all appointments. This ensures that we have ample time to prepare any necessary paperwork before your appointment begins, and also helps us dedicate the maximum possible time to address your cat's specific needs.

For the safety and comfort of all, we require that all cats be securely placed in pet carriers or on a leash before entering our waiting area.

Please be aware that if you don't show up for your appointment, or arrive more than 10 minutes late, it will be considered a missed appointment and a cancellation fee may be applied to your account.

Cancellation and no-show fees:

Felines First Veterinary Hospital is dedicated to providing fear-free care designed with cats in mind. To help us manage our appointments effectively and ensure our services are available to all cats in need, we have a Cancellation and No-Show Fee Policy.

We dedicate significant time to each appointment to create a calm and thorough experience for your cat. As a result, our appointment availability is often limited, and we are frequently booked in advance.

When an appointment is scheduled, that time slot is reserved exclusively for your cat. If an appointment is cancelled or missed without sufficient notice, it prevents another cat in need from being seen during that time.

To help us continue providing dedicated, fear-free care for all our feline patients, a $60 fee will be applied to your account for appointments cancelled or missed without at least 24 hours' notice. This policy helps us manage our limited schedule effectively and ensure all cats have access to needed services. Please note that any outstanding cancellation or no-show fee will need to be paid in full prior to scheduling any future appointments.

We encourage you to keep an eye out for our reminder messages. To assist you in keeping your scheduled appointments, we send reminder messages via text and/or email, two days prior. Additionally, our team will make a follow-up call the day before your appointment to confirm, especially if we haven’t received your reply. We kindly request that you provide us with at least 24 hours' notice if you need to reschedule or cancel your cat's appointment. This allows us the opportunity to offer that time slot to another patient.

We understand that unexpected emergencies can occur. In the event of a genuine emergency, please contact us as soon as possible. We will review such situations on a case-by-case basis, and the cancellation fee may be waived at our discretion.

Please note that any outstanding cancellation or no-show fee will need to be paid in full prior to scheduling any future appointments.

Drop-Offs:

We request that all drop-off appointments arrive promptly at the scheduled time, which is between 7:30 am and 8:30 am. This schedule ensures that we have adequate time for pre-evaluation preparations and aligns with our daily scheduling commitments.

Surgery:

Please note that surgical appointments will not be scheduled until an examination has been performed by our veterinarians.

Surgery patients must arrive at their scheduled time, between 7:30 am and 7:45 am.

We do offer a 15-minute grace period for unexpected delays.

This gives us sufficient time to assess vital signs, prepare for anesthesia, and administer any pre-medications prior to the procedure.

To reserve a limited surgical time slot and allocate necessary resources for your pet's procedure, a deposit is required at the time of scheduling. This deposit is non-refundable in the event of a missed appointment or cancellation with less than 24 hours' notice, as such late changes significantly impact our ability to utilize these limited surgical opportunities.

Second Opinions:

We're more than happy to assist you with a second opinion. If you're submitting records from any veterinary hospital other than Craven Animal Hospital (since we have instant access to their patient files and diagnostic reports), please ensure they are provided as soon as possible, and no later than 24 hours before your scheduled appointment.

If the records are not provided within this time frame, we will need to reschedule your appointment as adequate time is needed to thoroughly review each case.

Behavioral consults:

For behavioral consultations, we provide a questionnaire that we ask you to complete and return as soon as you can, and no later than 24 hours prior to your appointment. This ensures that our veterinarian can provide the best possible care and advice for your pet's behavior concerns.

Should we not receive this completed questionnaire within the specified time frame, we'll need to reschedule your consultation.

Due to the dedicated time and preparation involved in our behavior consultations, a deposit is required for these appointments. This deposit will unfortunately be forfeited if you are more than 10 minutes late for your scheduled consultation, or if we do not receive at least 24 hours' notice for any rescheduling.

Deposits and Cancellations:

For cancellations of procedures or appointments requiring a deposit, the deposit may be refunded if Felines First Veterinary Hospital is provided at least 24 hours notice by phone at 252.772.1020, or by email at reception@felinesfirstvet.com.

Voicemail messages or emails received in the appropriate time window are acceptable.

Delays and emergencies:

At our hospital, we strive to give every pet the attention they deserve. To ensure we can dedicate ample time to all patients and scheduled surgical procedures, we operate on an appointment basis. We value your time and make a genuine effort to see each client promptly at their scheduled appointment.

However, emergency cases always receive top priority in our practice. This means that there may occasionally be delays for scheduled appointments if we need to address a critical situation. We appreciate your understanding and patience during these times, as our primary concern is providing immediate care for pets in urgent need.

Please note that an emergency fee will be applied to any visits that are not scheduled ahead of time. Thank you for trusting us with your pet’s care.

Payment Policy:

At Felines First Veterinary Hospital, we require payment in full at the time of service to ensure a smooth and efficient process.

To make it as convenient as possible for you, we accept a range of payment methods including Visa, MasterCard, Discover, American Express, Care Credit, cash, and personal checks.

Please note, we do not provide in-house financing options or payment plans.

Thank you for continuing to choose Felines First Veterinary Hospital for the care of your amazing cats. We're so excited and proud to be here for them and you.

Felines First
Veterinary Hospital

(252) 772-1020

Reception@felinesfirstvet.com

Putting them first, just like you

Our Client Policies

Appointment requirements:

We ask that you arrive early for all appointments. This ensures that we have ample time to prepare any necessary paperwork before your appointment begins, and also helps us dedicate the maximum possible time to address your cat's specific needs.

Drop-Offs:

We request that all drop-off appointments arrive promptly at the scheduled time, which is between 7:30 am and 8:30 am. This schedule ensures that we have adequate time for pre-evaluation preparations and aligns with our daily scheduling commitments.

Surgery:

Second Opinions:

Behavioral consults:

For behavioral consultations, we provide a questionnaire that we ask you to complete and return as soon as you can, and no later than 24 hours prior to your appointment. This ensures that our veterinarian can provide the best possible care and advice for your pet's behavior concerns.

Deposits and Cancellations:

Delays and emergencies:

Payment Policy:

At Felines First Veterinary Hospital, we require payment in full at the time of service to ensure a smooth and efficient process.

To make it as convenient as possible for you, we accept a range of payment methods including Visa, MasterCard, Discover, American Express, Care Credit, cash, and personal checks.

Please note, we do not provide in-house financing options or payment plans.

Our Client Policies

Appointment requirements:

​

We ask that you arrive early for all appointments. This ensures that we have ample time to prepare any necessary paperwork before your appointment begins, and also helps us dedicate the maximum possible time to address your cat's specific needs.

​

Drop-Offs:

​

We request that all drop-off appointments arrive promptly at the scheduled time, which is between 7:30 am and 8:30 am. This schedule ensures that we have adequate time for pre-evaluation preparations and aligns with our daily scheduling commitments.

Surgery:

Second Opinions:

​

Behavioral consults:

​

For behavioral consultations, we provide a questionnaire that we ask you to complete and return as soon as you can, and no later than 24 hours prior to your appointment. This ensures that our veterinarian can provide the best possible care and advice for your pet's behavior concerns.

​

Deposits and Cancellations:

Delays and emergencies:

Payment Policy:

At Felines First Veterinary Hospital, we require payment in full at the time of service to ensure a smooth and efficient process.

​

To make it as convenient as possible for you, we accept a range of payment methods including Visa, MasterCard, Discover, American Express, Care Credit, cash, and personal checks.

​

Please note, we do not provide in-house financing options or payment plans.